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| SunPlus |
- Consistently exceeds customer expectations by delivering solutions customized to each unique environment
- Resolves more than two million incidents per year
- Utilizes industry recognized best practices for people, processes & technology
- Recognized in Gartner's Help Desk Magic Quadrant
- Provides flexible solutions that include client site programs, allowing clients to leverage their support infrastructure investments
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| Why do clients choose SunPlus? |
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| Best Practices |
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| With over 15 years of experience in providing Help Desk services, SunPlus has developed best practices that optimize the people, processes and technologies involved with the delivery of support services. |
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| Flexibility |
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| We configure our solution to the unique needs of our client's environment - not "one size fits all." Our methodology includes a detailed assessment of the client's support environment and balances key service requirements with business needs to provide a cost effective solution. |
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| Industry Alliances |
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| SunPlus has partnered with the Help Desk Institute (HDI) and certifies sites and staff based on HDI's industry recognized programs. SunPlus also has alliances with Dell, IBM, Microsoft and HP/Compaq and we have achieved the highest levels of recognition with each of these manufacturers. |
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| Focus on Key Performance Indicators (KPIs) & Continuous Improvement |
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| By focusing on analysis of KPIs and applying call avoidance and reduction methodologies, SunPlus delivers continuous improvement and value over the life of the engagement. |
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| Collaborative, Client-focused Solutions |
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We focus on our clients. In fact, Gartner listed SunPlus as a key player in the help desk industry due to the positive feedback from our clients.
Partner SunPlus’s Help Desk with other services, such as mobile product support, PC repair, desktop support, and network support.
By focusing on the unique needs of each customer, SunPlus delivers meaningful benchmarks and on-going improvements. As a result, we provide best-in-class service to clients and achieve common goals. |
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